Shipping & Returns

Our primary goal is get your merchandise to you as quickly and securely as possible.

Here is some basic information about our shipping policies:

Orders generally ship within 24-48 hours, though some items may occasionally take longer. Shipping is calculated during time of checkout and is determined by our carriers based on item weight and transit time. We reserve the right to change your carrier at time of shipping in order to get your item to you faster or safer. We happily ship to APO addresses, though we don't ship to other non-US addresses.

If you need faster shipping, we can usually do it! On the last page of our online order form, just before you submit your order, you will see an area for “Special Instructions”. This is an area, where you can type in a note such as a “must-have by date.” If any additional charges apply, we'll give you a call or shoot you an email to let you know.

Of course, you're welcome to call us to arrange special shipping:

WestWing.com
Phone: 1-877-763-3423 Monday-Friday 9:00AM-6:00PM EST
Fax: 631-724-1939
eMail: customerservice@westwing.com


Order Confirmations and Order Receipts
An order confirmation and receipt are e-mailed to you shortly after you place your order. This will come from Precision Marketing Solutions, Inc., our parent company. Please be aware some “spam blockers” block these receipts.

Shipping Notification
You will receive an email notification from us when your order has shipped and depending on the type of shipping you selected, you will receive a tracking number. You may also check the status of your order anytime by emailing or calling us.

Holiday Shipping
We do our best to pack holiday orders as fast as possible. During Memorial Day, Independence Day, Veterans Day, Christmas and other special occasions, we post updated shipping information at the top of this page.

Returns
WestWing.com takes pride in the products we carry and we emphasize quality control at every step in the production and shipping process. If, however, you receive a product that is broken or defective, you may return it within 14 days of delivery for a replacement. If you receive an item and change your mind about wanting the item, you may return it at your expense for a refund as long as it is returned in original and unused condition.

Before you return a product to us, please call us or email us to receive a return merchandise authorization (RMA) and specific directions from us. The fastest and easiest way to get an RMA# is to contact us using our contact form here: contact WestWing.com

No returns can be accepted without an RMA#. Shipping and handling is not refundable and all returns incur a 20% restocking fee to cover our processing costs.

When returning a product to us, we suggest you use a method of shipping that will ensure delivery confirmation so as to avoid lost packages. We cannot be responsible for lost items. Your credit card will be promptly credited once we receive the item back and inspect it. You may not "chargeback" your card during this period.

Once an order has been placed, it cannot be cancelled as our fulfillment process begins immediately. Once an item has shipped, we have incurred the shipping costs and these fees are not refundable.

Customers who provide us with incorrect shipping information and/or whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.

Returned or "bounced" checks will result in a $35 fee, which is payable only through money order or certified check.

We remind our customers during the online check-out process, receipts and via our packing slips that charges associated with your purchases at WestWing.com will appear under the name "Precision Marketing Solutions, Inc.," our parent company. If you do not recognize these charges when your bill comes in and dispute the charges without calling us, we will pass on to you the fee we are assessed for this action.

We give you a choice of shipping options at checkout, though we reserve the right to change carriers/methods if such change will result in the faster, safer or more efficient delivery of your merchandise. We can't be responsible for shipping delays once your items have left our warehouse.

WestWing.com is not responsible for typographical errors on our site and we reserve the right to change the terms and conditions of sale at any time.

All sales at WestWing.com are governed by New York State law, without giving effect to its conflict of law provisions.

BY PLACING AN ORDER ON WESTWING.COM, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.