As a Customer Care - Intern (m/f/d) you will be managing our customers’ queries, giving the right support in each step of the customer experience, from the first log-in to the after-sales needs, and you will collaborate with different teams within the company. This position is an internship and located in Milan.

WHAT YOU’LL DO

• manage the first contact with the customers, answering to e-mails and phone calls
• support the customers’ shopping experience
• manage the customers’ queries until they’re solved (orders tracking, returns, reimbursements, reorder)
• working hours are distributed on shifts that cover the following: 8:00-20:00, Monday to Saturday (max 40 hours per week)

• attention to the details and punctuality
• you’re a good listener and problem solver
• native Italian level and good knowledge of English
• stress management skills

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels and regular local All-Hands sessions
• flexible working mode: roughly 60% remote, 40% in-office working policy
• a beautiful and dog-friendly office with free beverages, cafeteria with unlimited coffee, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher
• regular and legendary company and team events like aperitivo in our office terrace, Summer Parties, and more
• health and wellbeing offerings including gym membership, mental health support and coaching
• discounted green mobility options for bike rental and more

ABOUT WESTWING

Westwing is Europe‘s No.1 in Beautiful Living e-Commerce with a team of 1,900 in four offices across Europe. We’re on a mission to excite people to create homes that unlock the full beauty of life. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love.

We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in the Westwing culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.