Munich, 30 October 2025 – Westwing, Europe’s #1 in Beautiful Living e-commerce, is further expanding the Westwing Delivery Service across Europe. Building on the successful launch in Germany and Austria, the service is now available in France. With this step, Westwing continues to bring its brand beyond the digital space and into the homes of its customers. Parisian streets will now also feature Westwing’s signature Ocean Wave-coloured vans, symbolizing the brand’s commitment to delivering a seamless and inspiring customer experience.
The Westwing Delivery Service is a fully integrated, in-house developed solution designed to ensure a consistent and premium brand experience. When customers order larger items - such as sofas - through the Westwing online shop, these are delivered swiftly and securely by trained Westwing teams directly to their homes. This branded service combines convenience with quality making the delivery experience both premium and personal.
To further enhance the end-to-end customer journey, Westwing has developed its own branded Delivery Service, bridging the gap between the online brand experience and the physical delivery. While the online journey already conveys the emotional value and premium quality of the brand, the delivery process offered an opportunity for greater consistency and alignment. With the strategic expansion of the Westwing Delivery Service, the company now brings its premium promise to life: from curated product selection, to professional two-man teams, to the final handover in the customer’s home. Every touchpoint is designed to elevate the experience for Westwing’s Design Lovers.
Customers benefit from the fast and secure delivery of premium products directly to their homes, flexible scheduling with convenient time slots and the option of one-to-one replacement of existing furniture with packaging removal included. In addition, trained Westwing teams provide on-site support for any product or service questions with optional furniture assembly available on request.
Since its launch, the Westwing Delivery Service has established itself as the company’s leading two-man-handling carrier, managing the majority of shipments in Germany and Austria. Its performance underscores both operational excellence and high customer satisfaction: over 190% year-over-year volume growth, a Net Promoter Score of 94%, and more than 97% on-time delivery. In Paris, where the service went live in July 2025, more than 1,250 customers have already been served, with 98% customer satisfaction and a feedback rate of 52% - underlining the strong resonances of this market entry.
The Westwing Delivery Service is not only a key differentiator in the customer journey but also a strategic pillar for the company’s future growth. By maintaining full control over every touchpoint, Westwing can further develop innovative opportunities, including exclusive in-store delivery concepts, tailored B2B logistics and scalable third-party solutions.
As Europe’s leading premium one-stop destination for Home & Living, Westwing continues to invest in infrastructure and premium services that bring the brand even closer to its customers, creating homes that unlock the full beauty of life.
ABOUT WESTWING
Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 22 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.